Delta Airlines flight attendant Floyd Dean-Shannon, 44, is going viral for his heartwarming customer service and exceptional in-flight hospitality. A trending photo of him sitting in the aisle, holding a nervous passenger’s hand, has received over 12,000 Facebook likes and thousands of shares. This touching moment happened on a popular domestic flight from Charlotte to New York City, where Dean-Shannon noticed a fearful traveler and took the time to provide comfort, reassurance, and top-tier airline care.

With a calm and caring approach, he explained the flight process step by step, easing the passenger’s fears about air travel safety. He even offered her a premium first-class experience by bringing a mimosa, helping her relax and enjoy the journey. Despite being a new Delta crew member, Dean-Shannon embodies the values of world-class airline service and hospitality excellence, qualities he learned from his mother and sister, both healthcare professionals.